OUR RETURN AND EXCHANGE POLICY
If something isn’t right or you just change your mind, don’t sweat it, we are happy to accept a return. Please read below for all of the details you need to know.
We aim to keep the process as simple as possible.Our terms fully comply with the International Selling Regulations and do not affect your statutory rights.
Faulty Goods
If you need to send something back for an exchange or refund because its ‘our fault’ i.e. the product is faulty, not right one as you ordered,not as described or damaged,we will need your help return it via the postal service and we will refund 100% money to you after delivery. for larger items such as wheels, frames and bikes, please contact us to arrange a reasonable courier.For customers with larger items/or orders, you have to contact our after-sale service team before any return,please kindly send your details to, Our team will discuss with you to find out the best solution for you.
Unwanted Goods
If you want to return a product for any other reason i.e. it’s not what you wanted, it doesn’t fit or you have changed your mind, we are happy to accept any unused product back for an exchange or refund at buyer’s costs within 15 days after delivery.We recommend you to use a secure shipping way with courier receipt and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until courier delivered.
If the returned product was not in original condition(not unused) as we sent then we can’t refund the relevant money to you as agreement.
Generally, we cannot ship out a new product for exchange before the original product arrived.
We aim to process returns/refund efficiently,
You may place a new order online if you wish to get a right product faster, then we can refund your 1st order money when the unwanted product was delivered to us.
Any further unmentioned case/situation,please send email to info@soarrocs.com
